International Seafarers' Welfare and Assistance Network (ISWAN)

Naval Response

No activity implemented or planned

No activity planned or implemented.

Industry Response

No activity implemented or planned

No activity planned or implemented.

Plight of Seafarers

Ongoing activity

SeafarerHelp is 24/7 help-desk and call-centre based in London designed to provide a free and confidential service to seafarers who require support or assistance. The call-centre is manned with trained personnel who speak the 27-dominate languages of the shipping industry. The International Seafarers’ Welfare and Assistance Network (ISWAN) is based on the model of the Citizens’ Advice Bureau (CAB) and works with maritime agencies to resolve the challenges or difficulties facing the seafarer. These can range from ‘dealing with bullying, un-paid wages, poor working/living conditions or just someone to talk to SeafarerHelp is completely free and confidential for all seafarers and their families around the world.’ The Maritime Piracy Humanitarian Response Programme (MPHRP) recommends SeafarerHelp as a useful programme for seafarers. SeafarerHelp will provide help in linking families to seafarers, listening to seafarers and helping resolve issues from bullying or lost wallet in a port to sickness and serious cases such as post-piracy, abandonment and personal injury.

Messaging and Advocacy

No activity implemented or planned

No activity planned or implemented.

Regional Capacity

No activity implemented or planned

No activity planned or implemented.

Somali Capacity

No activity implemented or planned

No activity planned or implemented.

Rule of Law

No activity implemented or planned

No activity planned or implemented.

Coordination

No activity implemented or planned

No activity planned or implemented.